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Hurricane Sandy and J&R

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We hope that you are all safe in the wake of the devastation brought by Hurricane Sandy. Our thoughts and prayers are with all of our friends up and down the coast.

As many of you know, we have been a cornerstone of Lower Manhattan for the past 40 years. Our Park Row stores sit Downtown between the East and Hudson Rivers in an area that has been heavily affected by the flooding. As a result, some of our operations have been negatively impacted. We’d just like to let you know that we are doing our best under trying conditions to return to service as normal.

Update 11/03/12 at 10:45 — J&R’s Park Row Stores are open.

Here’s a quick rundown:

Park Row Stores – Power has been restored to Lower Manhattan and our stores are open.

Web Operations – Our website JR.com is up and running. As usual, you can order the latest in electronics, computers, housewares, music, movies, games and children’s gear there. You may experience some slight delays and for that we apologize.

Phone Orders – Our toll free operators are available for orders. Please call 800.806.1115.

Shipping – Our warehouses in Queens are back online. We are processing your orders as quickly and diligently as possible. As usual, members of the “J&R Rewards” Loyalty program will receive Free Shipping on all orders over $49.

We’ll continue to keep you up to speed on our blog. Please check here for the latest updates.

Thanks for continued patronage and patience!

J&R's 1 Park Row Store in Lower Manhattan

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Published by on October 31st, 2012 and listed in New York City.

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  • Nidia

    Sorry so much……. We’ll keep running as well and being your loyal clients…. Blessings,

  • Michele

    I hope that the staff and families of J&R are well – and I hope the road to recovery and rebuilding begins soon. My sincere wishes for peace and happiness to you all.

  • Joe

    Good luck guys.. thoughts & prayers with everyone affected!!!

  • wayno

    may recovery, peace and security , be swift !!! …. best wishes, wayno, …

  • Tim

    Out here on the West Coast, our thoughts are with you. Been a loyal customer for over 10 years. Nothing will change that. Take care and be well

  • Tim

    Out here on the West Coast, our thoughts are with you. Been a loyal customer for over 10 years. Nothing will change that. Take care and be well

  • Thomas Jones

    I’ve been shopping at J&R since buying Jazz record at 111 Nassau St in 1975 and have always like their products and service. I always recommend them to family, friends, and acquaintances. However I now give J&R a thumbs up and a high Five for communicating with their customers through email what is going on with the store during these recovering times and how customers can continue getting products they need. My bank didn’t even do thet and they have my money. Kudos to J&R Superstore!!!

  • Alvaro Guzman

    Ojala se puedan recuperar pronto, vamos pa’lante!

  • Jim

    So sorry you had to suffer this weather tragedy and hope you all stay safe and can return to “normal” operations just as soon as possible. We remain your loyal customers, and thank you for all the past great service to us here in the northwest corner of Washington State.

  • Jim

    So sorry you had to suffer this weather tragedy and hope you all stay safe and can return to “normal” operations just as soon as possible. We remain your loyal customers, and thank you for all the past great service to us here in the northwest corner of Washington State.

  • jaybee48

    Best wishes to you from England. Keep your spirits up!

  • Joan

    Blessings from Kauai, Hawaii. Thanks for the update.

  • dan your customer

    good luck with internet-digital america saves you

  • dan your customer

    bank is not as good as JR.com

  • JerseysOwnDan

    We will be back & stronger then ever!
    This is J&R it takes a beatin but keeps on tickin!!

  • Willard taylor

    My prayers are with you.

  • Joe

    Always interesting things on display, I will be back

  • Angela Vera

    Hello I ordered through your amazon account a samsung tab last sunday, I can imagine how hard it has been everything over there, my thoughts and prayers for you all… From what I understood, shipping’s from orders online are functioning well? Thank you!

  • josef

    good luck to all of you

  • Liz

    I hope your “store pickup”/Door 4, and the rest of underground will be re-usable without too much hassle! I’ve been your customer since started working at the WTC when it opened in mid-1970-ties. J&R was the FIRST business to re-open downtown after the 9/11/2001 WTC attack, which gave me cancer. Still I expect to live a long life being your customer,. Thank you for being an anchor Downtown – I am sure you will reopen as soon as feasible. Until then I’ll shop via your website.Keep the heaters on sale !

  • http://www.facebook.com/marke.monroe1 Marke Monroe

    LONG, LONG time J&R customer … thanks for the heads up … good luck and I WILL SEE YOU SOON …

  • Randy Mizell

    Good Luck with your clean-up and we know things will be great again real soon!!! Your Friends in South Carolina, Anne and Randy

  • Mike

    We in MD know we were lucky. Although I have only ordered a few things from J&R, you are my go to when needed. I’m am happy to know that you are up and running, in some way, and hope you are back in full swing asap. To you and the rest of the citizens of NYC, our thoughts are with you.

  • Mike

    We in MD know we were lucky. Although I have only ordered a few things from J&R, you are my go to when needed. I’m am happy to know that you are up and running, in some way, and hope you are back in full swing asap. To you and the rest of the citizens of NYC, our thoughts are with you.

  • MerK0909

    Is the apartment building at 15 Park Row restored as well???

  • BorrowerX

    I am happy to support J&R during this trying time, J&R has been the most reliable store on the internet for many many years and will always be my first pick for anything they sell. They are not greedy like most of these Computer/Electronic stores and sell quality products. I have never had to return any item purchased here and being disabled makes returns a pain in my azz. Love You J&R, Don’t ever change.

  • ILoveNYandNJ

    Hooray for you — I <3 J&R — so glad you are back up and running again. My thoughts go out to your staff and families and hope that things get better for you and the people of this area. I <3 NY and NJ!!!

  • Mel Davis

    I know this will sound trivial to those living through the aftermath of this disaster, but for the sake of future college student deadlines, please clarify which location DVDs are shipped from. I placed an order, on 10/31/12, through your website because it stated all orders were being shipped and that the retail store closure was only affecting pick up orders. I placed an eighty dollar order and paid for second-day UPS so I would have the ONE DVD that I needed by Monday, November 5. When I checked the shipping status, yesterday, nothing had been shipped. I called for status today after discovering still nothing had been shipped to be told by Giselle that ALL DVDs are shipped from the retail store. She said the store just reopened today and she would put a “rush” on my order and I should have it by Thursday or Friday. I ordered this DVD, from your company, because I couldn’t find it locally and I had to have it for a research paper. If it arrives, by Friday, instead of having a week and a half to analyze it I will have three days. Like I said this will sound trivial to survivors of Superstorm Sandy and for that I apologize but to a college student sometimes these things can feel like a natural disaster when you have done all the preparation and planning that you can and then it all goes awry.

  • cathy

    On the west coast here too. Been a loyal online customer for years. Love J&R. Still the best online store i’ve found for quality, fast service, user-friendly format, and decent prices. Good sales. First time i’ve seen your building (in photo above) Glad to hear you all are ok! Will always stay with J&R. A very loyal customer.

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